Privacy Policy

1. Introduction

ClosetMonkey AI (“App,” “we,” “us,” or “our”) is a mobile application dedicated to helping you digitally organize and manage your wardrobe. This Privacy Policy describes how we collect, use, and protect your personal information when you use the ClosetMonkey app and any related services.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

2. Information We Collect

We collect information directly from you and automatically as you use the App.

A. Information You Voluntarily Provide

B. Information Collected Automatically

• Device Information: Device type, OS version, and unique device identifiers.
• Usage Data: Features accessed, session duration, in-app events, and crash logs.
• Location Data: General location (city/region) for weather-based outfit suggestions. We do not collect precise GPS unless you explicitly enable it.

C. Biometric and Sensitive Data

Photos you upload may include your likeness. ClosetMonkey AI supports optional avatar-based virtual try-on features, and some kiosk or household recognition experiences may use face-recognition technology when you explicitly opt in.

Where face recognition is enabled, we store technical face embeddings rather than keeping your face image solely for recognition. Face-recognition enrollment is consent-based, may be revoked by you, and revoking consent deletes associated stored enrollments. We do not sell biometric data. We use it only to provide the specific recognition feature you enabled and to support household or kiosk experiences where that feature is active.

Face-recognition data is retained until you delete the enrollment, disable face recognition, or delete your account — whichever comes first; there is no time-based retention independent of your choices. Where required, we comply with biometric privacy laws including the Illinois Biometric Information Privacy Act (BIPA).

3. How We Use Your Information

• Service Delivery: To manage your digital closet and enable cross-device sync.
• Identity and Security: To send one-time passcodes, verify that you control a phone number, prevent fraud, and help you regain access to your account.
• Cleaner Data Connection: To check whether your phone number or account details match a participating dry cleaner account and, when matched, connect order, inventory, pickup, delivery, or alteration data to your ClosetMonkey experience.
• Calendar-Aware Styling: To use connected calendar event titles, timing, and location context to help generate more relevant outfit suggestions and planning recommendations.
• Audience Context: To use attendee information from connected calendar events to tailor style suggestions for the people, meetings, or social context you are dressing for. We use this information within your account experience and do not use it to market to your attendees.
• Wear Tracking and Closet Insights: To understand how often items are worn, when they were last worn, and what worked well for you so we can improve closet rotation, daily outfit generation, and personal style recommendations.
• AI-Powered Features: To analyze photos, identify clothing, generate descriptions, detect duplicate items, suggest outfits, and answer spoken or typed styling requests. Section 6 explains exactly what AI providers receive.
• AI Generation Requests: Wardrobe item details, outfit combinations, and wear context are included in the requests we send to AI providers when generating suggestions for you.
• Avatar and Virtual Try-On Features: To generate avatar-based or image-based previews when you request try-on experiences and to manage the avatar images you choose to save.
• Optional Face Recognition Features: To enable consent-based recognition experiences in supported kiosk or household contexts where you have explicitly opted in.
• Customer Support: To respond to your requests and feedback.
• App Improvement: To analyze usage patterns and develop new features.
• Security: To protect against misuse and fraud.
• Marketing (with consent): To send non-essential updates and promotions. You may opt out at any time.

4. Phone Verification and SMS Messaging

When you provide a mobile phone number, we may send you transactional text messages such as one-time passcodes, login verification codes, account security alerts, and other service-related messages needed to operate your account.

Message frequency varies based on your activity. Message and data rates may apply. You can reply STOP to opt out of SMS messages when that option is available, and reply HELP for assistance, or contact us at support@closetmonkey.ai.

Your mobile opt-in data, text messaging consent, and related phone number information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

5. Disclosure and Sharing

We do not sell your personal information. We share it only as described below.

6. AI Processing and AI Providers

ClosetMonkey's AI features — recognizing garments in your photos, describing and organizing them, suggesting outfits, rendering virtual try-on previews, and answering styling requests — are powered by third-party AI providers. This section explains what those providers receive, the standards every one of them is held to, and how we choose and change them.

A. Your permission comes first

Before any of your data is sent to an AI provider, the App asks for your permission on a dedicated screen. Without it, AI features stay off. You can review that disclosure in Settings at any time. To withdraw your permission, contact us at privacy@closetmonkey.ai or delete your account; AI features will stop working once permission is withdrawn.

B. What AI providers receive

Only what a feature needs to work, which may include:

• Photos you capture or upload, which may include your face and body, and avatar images you choose for try-on
• Details about your garments and outfits, such as category, color, brand, and which items you wear together
• Wear history and the feedback you give about outfits
• Style preferences and other text you write, and the text of requests you speak to the voice assistant (speech is converted to text by your device; replies may be converted to speech by an AI provider)
• If you connect a calendar: event titles, times, and locations
• Approximate location or local weather used to suggest weather-appropriate outfits

AI providers never receive:

• The names, email addresses, or other identities of people in your calendar events
• Face-recognition enrollments or embeddings
• Your password, phone number, or payment information

C. Commitments every provider is held to

Whichever provider handles a request, we only use providers that are bound to:

• Process your data solely to provide the feature you are using
• Not use your data to train or improve their AI models
• Keep your data only for as long as they need to deliver the request, meet legal obligations, and prevent abuse
• Protect your data with appropriate security and confidentiality measures

D. How we choose and change providers

AI technology changes quickly, and we choose providers based on quality, reliability, safety, and cost. We may add, replace, or stop using AI providers at any time, and different features — or different accounts, for example while we test a new provider — may use different providers at the same time. Every provider we use is held to the commitments in Part C. The list below is always current: we add a provider to it before any of your data is sent to that provider.

E. Current AI providers

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure server hosting on Google Cloud Platform
• Industry-standard password hashing
• Regular security reviews and monitoring
• Access controls limiting employee access to user data

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will initiate deletion of all your data, including uploaded photos and item records, within 30 days — unless we are required by law to retain it longer.

9. Your Rights (GDPR)

If you are in the EEA or UK, you have the right to:

• Access your personal data
• Rectification of inaccurate data
• Erasure (“right to be forgotten”)
• Restriction of processing
• Object to processing
• Data portability

To exercise these rights, contact us at privacy@closetmonkey.ai.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal data we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (Note: we do not sell personal information)
• Non-discrimination for exercising your privacy rights

11. Children's Privacy

ClosetMonkey is not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe your child has provided us with data, contact us immediately at privacy@closetmonkey.ai.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date above
• Sending a notification through the App or via email for significant changes